For practitioners · Plan and billing
Change, cancel or fix a failed payment
3 min read
Change your plan
Open Plan in the sidebar and choose the plan you want. Plan changes take effect immediately after payment.
Cancel
Your plan stays active until the end of the billing period, and you can undo the cancellation any time before then. After it ends, your existing records are still there to read.
A payment did not go through
Plan shows the date you need to pay by to keep access. Update your payment before that date and everything carries on as before.
You cannot reduce seats below the number already in use or invited. Remove a team member or cancel an invite first.