Help centre

For practitioners · Documents and scribe

Add documents and photos

2 min read

Clinid takes photos, PDFs, Word and Excel files, and audio. Other kinds of file are turned away.

That file did not finish uploading

The connection dropped before the whole file arrived. Try again, ideally on a steadier connection.

A document cannot be deleted

Once a document is part of the record, or part of a completed note, it stays. Archive it instead, so it is out of the way.

If Clinid says documents are not available right now, it is on our side. Message us.

Still need help?

We usually reply within one working day, Monday to Friday. Already use Clinid? Message us from Help inside the app, so you don't have to explain who you are.

Please don't send patient names or clinical details.