For practitioners · Sign-in and security
I cannot sign in
2 min read
Invalid email or password
Check the email address first, then the password. If you are not sure of it, choose Forgot? on the sign-in page. We email you a code to set a new password.
Too many attempts
After a few wrong tries, Clinid makes you wait before the next one, a little longer each time. The message tells you how long. This protects your patients if someone else is guessing.
That code is incorrect
Check the code in your most recent email. If you asked for more than one, the newest code works. If it says the code has expired, or there were too many attempts, send another code.